Privacy policy.
PRIVACY POLICY – ZERO SKINCARE
Zero Skincare (“Zero Skincare,” “we,” or “us”) respects your privacy.
Zero Skincare provides an easy-to-use, advice and product-based skincare online store. Our contact details are on our webpage www.zeroskincare.com.au.
We take seriously our obligations under the Australian Privacy Principles Policy and the 2018 European (GDPR) General Data Protection Regulations. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) which can be found here. This states what Personal Information we can collect, how this information can be stored, how you can contact us if you have any concerns about your Personal Information and how you can amend or delete any information we may hold. "Personal Information" is information we hold which is identifiable as being about you. Examples include names, addresses, email addresses, phone, and facsimile numbers.
What Information do we collect?
We will only use the Personal Information that you provide us with for the primary purpose it was provided for and will request consent before adding you to our mailing list or any other list containing any of your personal data. You will always be able to easily remove yourself from any list. There are several different types of information that we may collect when you visit our site or purchase from us and they are outlined below.
Order information such as your name, billing address, delivery address, email address, and phone number are collected at the time you place your order and are necessary to effect delivery of the products that you order, and to contact you regarding your order if necessary. These details are retained in our database for record-keeping purposes and to facilitate any further communication or for orders you may wish to do in the future.
Who on our team has access:
Members of our team have access to the Personal Information you provide us. For example, both Administrators and staff can access:
Order information such as what was purchased, when it was purchased, and where it should be sent.
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this Personal Information to help fulfil orders, process refunds, and to support you. This Personal Information can also be used if it is necessary for you to return your product for any reason.
Your email address may also be used to contact you if you discontinue a shopping session. We may contact you via email to see if there were any problems and if we can help you complete your transaction.
If you elect to pay online using your credit card or PayPal, your details are not viewed by us at any time during the transaction. These details are necessary to process your order using this payment process. They are encrypted and passed directly to PayPal through our security provider. Any other information you provide at the checkout, such as comments or survey responses, is used to better plan future items to add and developments for the website.
If you register on the site for our Newsletter or download an informational PDF, we will collect your name and email address which will be added to our mailing list. We will use these details to notify you about new developments, products, competitions, campaigns, news, and events via our regular approximately fortnightly or weekly Newsletters. Removing yourself from the mailing list will also be easy – just click on the “Unsubscribe” link at the bottom of any of our emails.
Online Consultation Submissions give you the opportunity to email us questions about your skin concern in order for us to advise and help you solve this concern. It is not transferred to any third party and can be deleted at your request by notifying us. This information includes some health and lifestyle questions, medications, skin concerns, and may include personal photos. Your answers to these are only used to give you the best possible advice regarding the skin concerns you are requesting help for. At the time of submission, our skin care advisor is notified, who answers your queries directly from the submission form via email.
Modifying Personal Information
You will be able to modify or delete personal details by logging into your account page. At the time of purchase, you will have the option to register to receive our informative and interesting approximately fortnightly newsletter and weekly promotional bulletins. At any stage you may unsubscribe from these from the bottom of any of the emails.
How and why we use your data
We use your Personal Information:
First and foremost, we use your personal data to operate our Website and to develop and maintain the best relationship we can with you.
To process your order.
To communicate with you. This may include help with using the Website, with choosing products, or other help as required from time to time. It may include changes to the Website or to our communication methods.
Providing you with information you have requested from us.
Asking you for information, feedback, or research regarding products or our services to you. A third party may be engaged to assist us with this.
To protect and help prevent any fraudulent activity and ensure everyone is using our Website fairly.
To analyse, collect, and report for site maintenance and improvement and to provide information about which and how often certain pages are viewed. This helps us to understand the products our customers are interested in and alerts us to any areas of the site that may need some help or are of concern. This information may be obtained via a third party, however will be anonymised prior to being reported on.
To market to you: as well as delivering our newsletters to you we may also use your data to target advertising to you online via our own promotions and Website and through third party Websites and their platforms.
To comply with legal obligations.
How we share your data:
There will be times when we need to share your personal data with third parties such as:
Third party service providers and partners (“Third parties”) who enable us to support delivery of a service to you or provide functionality of the Website, or to market or promote our goods and services to you.
Government and law enforcement agencies if we are required to provide your details by law or if you have violated our terms of service. Where possible and when appropriate, we will notify you of this type of disclosure.
If and when an actual or potential buyer (or agents thereof) in connection with a business wants to purchase or merge with our business.
Third parties which we use (and our Website also uses the following cookies) include:
Google Analytics: The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our Website, and strive to give you more of the things you enjoy reading and watching. It allows us to see information on user Website activities including, but not limited to, page views, source, and time spent on Website.
Facebook: We use retargeting codes to log when users view specific pages, allowing us to provide targeted advertising in the future.
Mailchimp: We use Mailchimp to manage and store our database and send out our newsletters and many other communications to registered consenting account owners of the Website.
Machine Vision & Artificial Intelligence for Skincare: We provide a service which includes artificial intelligence generation of skin products using photos that provide real-time images of you using our products. Any third-party application used for Machine Vision & Artificial Intelligence does collect information from users, however, they must adhere to the Privacy Act 1988 (Cth) while operating in Australia and the 2018 European (GDPR) General Data Protection Regulations while operating in Europe, which provide the adequate protections for end users regarding their privacy and data, including deletion of data.
Australia Post: handles your parcel and ensures it reaches the address you have provided to us. On rare occasions, we may use a courier service to ensure you receive your products in a timely fashion.
Retention of your data:
The length of time we keep your Personal Information and personal data depends on what it is and whether we have an ongoing business need to keep it. This may include providing you with ongoing services, complying with any applicable legal, tax, or accounting purposes.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our Website (if any), we also store the Personal Information they provide in their user profile. All users can see, edit, or delete their Personal Information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain your data in a safe and secure form for as long as we have a relationship with you and for a reasonable amount of time afterward where, for business reasons, we need to retain it. Following this period, we’ll ensure it is deleted or anonymised in a secure and appropriate manner.
Third party providers & International Orders:
Once you leave this Website, or are redirected via a link to a third-party site from our Website, you are no longer covered by our policies. It is wise to read these third-party privacy policies so you understand how they may use your Personal Information.
If you decide to proceed with a transaction using a third party, you may be subject to the laws of another jurisdiction, such as in the case of international orders.
Visitor comments may be checked through an automated spam detection service.
Third Party and Cookies:
Zero Skincare Website will from time to time contain hyperlinks to other sites both in Australia and overseas. Zero Skincare cannot be responsible for the data protection and privacy practices of these sites.
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other Websites behaves in the exact same way as if the visitor has visited the other Website.
These Websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that Website.
We urge users to take time to examine individual privacy policies and guidelines on other sites.
What are Cookies and what are they used for?
We may, from time to time, use cookies on our website. Cookies are small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our Websites, or services, please get in touch.
Our email is zeroskincareaustralia@outlook.com.
If you would like to complain about a breach of the Australian Privacy Principles you can contact us directly by email. We will look into your complaint and respond promptly in writing notifying you of what we will do in response.
If you are unsatisfied with our response you can contact the Office of the Australian Information Commissioner.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We reserve the right to modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.