Zero Skincare (“Zero Skincare”, “we” or “us”)

We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Zero Skincare Website or through the Belle Luxe Cosmetic Clinic Store, we will do our best to assist you.

In accordance with Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or the packaging is malfunctioning, and you will be granted a full refund, including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.

Zero Skincare unfortunately cannot accept returns after 30 days if:

• A change of mind occurs;

• The product is heavily used (to be determined at our sole discretion); or

• There is a minor colour, odour, or viscosity variation in the product (to be determined at our sole discretion).

Items purchased which are sold in a bundle or set with multiple products in a single order (e.g., clear power, repair and rebalance, age delay, fresh start) must be returned in full with all original products in the bundle or set in order to be eligible for a refund. Partial refunds will not be offered. Gift cards cannot be refunded or redeemed for cash except where required by applicable law.

Shipping fees and product(s) listed as Final Sale are non-refundable.

Exchanges
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.

Online Returns
Online orders can be returned in-store at Belle Luxe Cosmetic Clinic by appointment or by mail to the same address.

Please confirm the order number, products returned, and return tracking details if purchased by sending an email to zeroskincareaustralia@outlook.com. Zero Skincare does not provide or cover the cost of return labels.

Customer Responsibility
Returned products are your responsibility until they arrive at Zero Skincare.

Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our team can be credited.

If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

Zero Skincare does not incur the cost of return tracking or postage.

Refunds
We aim to refund you within 7 business days of the product being returned to Zero Skincare. However, these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card or other alternative means of payment. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

Fair Use
If we notice an abnormal pattern of return activity or behaviour, we may connect with you about your returns.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our returns team via zeroskincareaustralia@outlook.com, and we’ll be happy to review it with you.

Zero Skincare maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Zero Skincare reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.